Home
Shop
About
Contact

Returns & Refunds Policy

Please read our policy carefully to understand our return and refund procedures

Parcel Opening Video Requirement

For any claims of damage or defects, a clear and complete video of the parcel opening process is mandatory.

  • The video should start from the opening of the courier cover
  • It must show the entire contents of the parcel
  • Any damage or defects must be clearly visible in the video
  • Without this video, we cannot process any claims

Color Variation Policy

Slight color variations between the product image and the actual product are possible due to:

  • Lighting differences during photography
  • Screen settings and calibration variations
  • Other technical factors

We are not responsible for such variations, and no exchanges or refunds will be provided on these grounds.

Size Issues Policy

If the size issue arises due to incorrect measurements provided by the customer, we are not responsible for any returns or exchanges.

It is essential to ensure accurate measurements before placing an order.

Late Delivery Policy

In case of late delivery beyond the estimated timeframe (7-9 business days), we are not liable for any penalty or forced refund if the delay is caused by factors beyond our control.

  • Courier delays
  • Weather conditions
  • Customs clearance delays
  • Other unforeseen circumstances

We will make reasonable efforts to deliver your order as soon as possible.

Personal Preference Policy

Returns or exchanges will not be accepted solely based on personal preferences or dislike.

This includes but is not limited to:

  • Not suiting personal taste or style
  • Color not matching expectations (unless there's a significant discrepancy from the product description)
  • Change of heart or mind
  • Finding a better price elsewhere

General Return Instructions

  1. Contact us within 24 hours of delivery to initiate a return
  2. Provide the required parcel opening video if claiming damage/defects
  3. Items must be in original condition with tags attached
  4. Return shipping is the customer's responsibility unless the error is from our side
  5. Refunds will be processed within 5-7 business days after receiving the returned items

For any questions regarding our return policy, please contact us:

Email: support@wholesaleabayahijabs.com

WhatsApp: +91 97897 59682